Turning a century old for a company is a big deal. And Mazda wants everyone to celebrate its longevity in a big way.
Adding more spice to the celebration of the brand’s 100th Anniversary, Mazda Philippines just broke the news that it is upgrading its industry-leading Free Periodic Maintenance Service coverage from 3 years to 5 years. This means the cost of ownership will be more attractive to new Mazda owners and Mazda PH has once again changed the customer care paradigm as a popular premium automotive brand by upgrading
This is the first offering of its kind in the industry where the new 5-Year Free Service Plan will cover all Mazda vehicles sold April 2020 onwards. The Free Service Plan covers the expenses of periodic maintenance at either 6-month or 10,000-kilometer intervals, for up to 5 years or 100,000 kilometers, whichever comes first.
Back then, Mazda Philippines was the first in the industry to introduce a 3-year Free Service Plan back in 2013 when it took over the franchise for the brand.
“Mazda Philippines and our authorized dealership network continue to always put the customer in the center of everything we do. We are in business because of the caring relationship we have with our customers,” shares Steven Tan, president and CEO of Mazda Philippines. “Now that our brand is celebrating its centenary, we see it fitting to elevate not only the value earned from purchasing our cars, but also the peace of mind afforded by our services. A premium Mazda vehicle deserves a superior ownership experience. With the new 5-Year Free Service Plan, we are confident that our customers will celebrate driving even more, enjoy the convenience of worry-free vehicle maintenance for a longer time, and discover a renewed devotion to the vehicle and the brand in the years to come.”
This 5-Year Free Service Plan follows the comprehensive maintenance and parts replacement schedule recommended by Mazda Japan. The program uses the highest-grade Shell fully synthetic lubricants, all scheduled replacement parts, and labor costs.
According to Tan, the oil specifications strictly follows and exceeds the engine lubricant requirements and is specific to the brand, and cannot be purchased elsewhere. He further explains that the total savings for the full 5-Year Free Service Plan ranges from P90,000 to P150,000 depending on the model. He added that Mazda Philippines’ Free Service Plan continues to shield customers from budgeting and cost inflation concerns during the course of their ownership experience.
Some 27,000 Mazda vehicles have gone to satisfied owners since 2013 and they have enjoyed the savings, peace of mind and financial security afforded by Mazda Philippines’ pioneering 3-Year Free Service Plan. So after careful planning, Mazda Philippines has decided to enhance this program even further to win more Mazda customers and has become the gold standard in providing long term customer care service in this industry. As a matter of fact, Mazda Philippines was ranked #1 twice in the J.D. Power Philippines Customer Service Index Study, in 2016 and 2019, because of its customer-centric after-sales and service practices.
Bermaz Auto Philippines, Inc. (Mazda Philippines) is the exclusive distributor of Mazda vehicles and parts in the Philippines. There are 19 Mazda 3S dealerships located across the Philippines and Metro Manila–Mazda Greenhills, Mazda Pasig, Mazda Quezon Avenue, Mazda Makati, Mazda Alabang, Mazda Cavite, Mazda Sta. Rosa, Mazda Pulilan, Mazda Pampanga, Mazda Dagupan, Mazda Cabanatuan, Mazda Tarlac, Mazda Negros, Mazda Cebu, Mazda Iloilo, Mazda Cagayan De Oro, Mazda Davao, Mazda Butuan and Mazda General Santos.
Alvin Uy wears many hats, foremost among them being an executive for a home improvement chain and real estate developer and part of a family-owned chemical business. Aside from writing about motoring news and car reviews, he loves to write about traveling, food and wine reviews, mechanical timepieces and classic cars.