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Isuzu Calapan captured the highest rank and was awarded this year’s Dealer Grand Champion, besting 26 other dealerships at the recent Isuzu Service Skills Olympics (ISSO).

Now on its 17th year, the ISSO is the annual service skills and knowledge competition of IPC open to all Isuzu dealerships nationwide. Since the pandemic, Isuzu Philippines Corporation (IPC) held the competition virtually and has been remotely assessing the skills of their dealer aftersales representatives covering three categories: parts staff, service advisor, and service technician.

And after a grueling four-day online skills and knowledge testing from June 7 to 10, Isuzu’s lone dealership in MIMAROPA emerged the winner of the biggest prize with Ronio de Roxas winning the service advisor category, Jayson Gadon placing 1st runner-upin the parts staff, and Michael Sudario and Anthony Mina placing fourth among the service technicians.

“The annual ISSO competition is a showcase of the exceptional skills and knowledge of our aftersales representatives nationwide. Isuzu Philippines takes pride in the Filipino talent as we continue to receive Isuzu Motors Limited’s Triple Star Award for Distributor & Dealer Aftersales, their dedication and resilience even at current situation is truly commendable. Every year, this competition highlights that the quality of service our dealer network provides to our customers nationwide is at par with the global standards,” said IPC President Noboru Murakami.

“We are very happy to receive this award. Our dealership is constantly trying to improve our skills with the help and assistance of IPC, so that we can continue to provide excellent aftersales service to our customers in the region,” said Isuzu Calapan President, Daniel Uy.

For parts staff, participants were tested on their understanding and correct identification of Isuzu parts products using a web-based parts search system. The top three finishers of the category were Alkaid Dellomes of Isuzu Pangasinan, Gadon and John Kenneth Basierto of Isuzu Makati.

In the service advisor category which de Roxas topped, participants’ skills in testing their correct interpretation, and understanding of Isuzu Health Report data as well as the ongoing aftersales programs and initiatives. Lidden Pating of Isuzu Pampanga and Jone Barrientos finished behind de Roxas.

The service technicians were assessed on their technical skills, the includes accurate and effective inspection and diagnosis for vehicle troubleshooting and servicing. From this category emerged Isuzu Alabang’s Vicente Collantes and Reynaldo Gepulle as winners, followed by Jefferson Fajardo and Jodel Amistoso of Isuzu Cabanatuan and Arjay Ang-angan and Helbert Ruiz of Isuzu Pasig.

Winners of the service technician category also earned the right to represent IPC at the I-1 Grand Prix Isuzu World Technical Competition to be held in November, which will be participated by other Isuzu distributors worldwide.

Visit Isuzu Philippines’ promo page to get the latest offers on Isuzu aftersales or check out their owner’s guide to learn more about the expert care given to Isuzu vehicles nationwide.

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